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Store Policy Agreement

Our Online Store Policy forms part of the Terms and Conditions.

Please review our Terms and Conditions as well as the Privacy Policy so that you may understand our policies and practices, which governs your visit to, and the transactions made on, our Website.

All online orders made on a working day will be processed on the next working day. "Working day" means any day from Monday to Friday but excludes public holidays, based on the U.K's calendar.

An online order made on a non-working day shall be deemed made on the next working day.


  1. Online Orders

By making an online order through, you agree that you are making an irrevocable offer to us and we reserve the right, without prior notification, to decline your offer. We may need to verify the information provided or request for further information prior to the acceptance of any online order. We will attempt (but not be obliged) to notify you in writing or inform/call you, as soon as possible, once we have accepted your online order.


Non-Acceptance of order

In the event that we do not accept your order, it may be a result of any of the following:


   1.1 Formation of a Contract

The display of the products or services on our Website shall not constitute an offer of the same for sale but an invitation to treat. No contract in respect of any products or services ordered by you shall exist between you and us until your online order has been accepted. An online order may be submitted by following the online shopping process on our Website. After your online order is successfully submitted you will receive an "order fulfilled". The receipt of an order fulfilled does not constitute the acceptance of an online order or a confirmation of an offer to sell.


   1.2 Consent

The products and services available on our Website, including any prizes given away as part of promotional events, are for our personal use only.


   1.3 Prices

All prices shown on our website are in UK sterling.
Delivery costs will be charged in addition to the listed price of the items ordered, if applicable. Any such additional charge will be clearly displayed and included in the ' Total' upon checking out and submission of an online order.


   1.4 Payment and Card Authorisation

The following credit and debit cards are acceptable for online payment subject to the card issuers' clearance and approval:

  • Visa

  • Mastercard

  • PayPal

By making online payment through credit or debit card, you declare that you are duly authorised to use the said credit or debit card and you undertake not to reverse or cancel the said payment once cleared and approved by the card issuer. In the event that the said payment is reversed or cancelled by the card issuer for any reason whatsoever, you undertake to make alternative payment as soon as possible.

We reserve the right to withhold your related online order pending receipt of your alternative payment. Our online receipts are issued subject to the stated payment not being reversed or cancelled by the relevant card issuer for any reason whatsoever.

When making payment for an online order with a credit or debit card, please ensure that the available balance or credit limit, as the case may be, is sufficient to complete the transaction. To minimize the risk of unauthorised access and/or use, all credit / debit card data stored on our servers is encrypted.


   1.5  Refusal / Variation of Online Orders.

We reserve the right to withdraw any products or services offered on our website from time to time. The display of any products or services on our website at a particular time does not guarantee that the products or services will be available. We will inform customers via the given contact information in the event we run out of stock.

We will use our best efforts to process all online orders but in exceptional circumstances we may not process your online order even after “Acknowledgement of Order” has been sent. We reserve the right to reject or cancel any online order at any time for whatsoever reason at our sole discretion. In the event that any online order is rejected or cancelled not due to your default, any payment made for the said online order shall be duly refunded.

In general, we will accept your online order unless:


  1. We cannot obtain the appropriate authorization for your online payment;

  2. We cannot complete your online payment process.

  3. We, the card issuer or the card processing service provider suspects that fraud, attempted fraud or potential fraud may be linked to the credit or debit card used in the online payment.

  4. We have run out of stock.

  5. We are unable to arrange delivery within specified time.

  6. Your online order was incomplete or not received by us due to a disrupted internet connection or system breakdown; or

  7. Some unforeseen circumstances have arisen


   2. Cancellation/Amendment of Online Order

Each accepted online order constitutes a legally binding agreement. We are not obliged to respond to or consider any requests to cancel or amend any online order.


*Please see our refund policy for further details.


   3. Online Order Fulfilment

We shall make every effort to fulfill the accepted and fully paid online orders made by you through


However, we shall not be liable to you or any person if we decline your online order for any reason whatsoever, or if we are unable to fulfill your accepted and fully paid online order because of unforeseen circumstances including changes to the item(s) ordered or the item(s) ordered has/have become unavailable/banned/withdrawn.


   4. Pricing Policy

Be assured that we make all reasonable efforts to ensure that all details, descriptions and prices shown on our website are accurate. The details and descriptions are strictly for your reference only and we do not represent or warrant the accuracy thereof.


However, errors may occur. If there is an error in the price or information displayed on our website in respect of any of our products for which an online order has been made, we will try to contact you as soon as possible. You will then have the option of reconfirming your online order at the correct price or cancelling it.


In the event we are unable to contact you on any price error, your online order will be automatically cancelled and any payment made will be duly refunded. Corporate clients may contact us at [number] for more information on bulk purchase pricing and delivery.


We reserve the right to make adjustments to any published price of any item due to input error, discontinuation, stock clearance under the instruction of manufacturers and distributors and errors in advertising. Product prices at may differ from the prices shown at Pacific Bookstores.


   5. Return / Exchange Policy

All items purchased from are non-returnable / exchangeable except for the following:

  • items which, at the time of receipt by you, are faulty / damaged/torn. ("Damaged Items").

  • items that are different from what is stated in the order invoice. ("Wrong Items").

*Please see our refund policy for more details.

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